Repayment due to the exercise of the Right of Withdrawal (pursuant to Article 3 of Law 2251/94 in force)
If you are a natural person (consumer) and your purchase is for your personal use only, then you are entitled to withdraw without giving any reason within 14 calendar days of delivery to you, by returning the product to us.
The right of withdrawal applies if:
- the product is in its original condition, with all its components and accompanying forms
- your statement is made before the 14th day after delivery to you.
Shipment Costs: the return is at our expense and cost within 14 calendar days from the day of your relevant aforementioned Declaration of Withdrawal.
Check & Refund:If within this period the product is received by us, and after checking and ascertaining its good condition as described above, we will refund you in full the price you have paid for the specific purchase, in the same way you had paid it no later than 14 days from the day you send in your Declaration of Withdrawal.
FOR THE RETURN OF THE PRICE in the context of a product return:
Στην περίπτωση που στο πλαίσιο των ανωτέρω (λ.χ. στην περίπτωση της υπαναχώρησης), θα προβούμε σε εξόφληση προς εσάς του αρχικού τιμήματος, διευκρινίζεται ότι:
- If the payment was made by you using a Credit or Debit Card, our COMPANY is obliged to inform the Bank of the cancellation of the transaction and the Bank will proceed according to the terms provided by the contract signed between the client (you) and his/her Bank. After such notification, the COMPANY shall not be responsible for the implementation of the terms of the aforementioned contract between the client and the Bank, as well as for the time and manner of execution of the counterparty of the said transaction.
– Στην περίπτωση που η εξόφληση του τιμήματος έχει γίνει με μετρητά ή Τραπεζικό έμβασμα ή αντικαταβολή, προκειμένου να σας επιστραφεί το εν λόγω ποσό, θα υποδεικνύετε από πλευράς σας Τραπεζικός λογαριασμός (αποστέλλοντας αποδεικτικό ότι είστε ο δικαιούχος αυτού) στον οποίο θα γίνεται με κατάθεση η επιστροφή του τιμήματος του προϊόντος.
For all cases please call +306981764991 so that we can guide you with the necessary steps to complete your request
Returns - Replacements
In line with our commitment to customer service, we would like to inform you of our returns policy.
If, for any reason, you are not completely satisfied with your purchase, you can return the product for a replacement or refund within 14 days of receipt. Please note that the following conditions apply:
- The product must be in its original condition, unused and undamaged.
- All original packaging, labels and accessories should be included.
- You are responsible for the shipping costs associated with the return.
- To initiate a return, contact +306981764991 , providing your order number and a brief explanation of the reason for the return. We will guide you through the return process.
Opened products cannot be returned for health and safety reasons.
It is our company policy, due to the nature of our products, not to accept any returns.
We have no responsibility in the event that any value of the physico-chemical characteristics of the products changes due to admixtures with other materials, or improper storage of them before their use.
In any case, to be sure that the product you receive will be the one you want, please refer to the instructions for use for the correct selection of products according to your needs.